FAQs

Frequently Asked Questions:

Q: How long does it take to receive my order?

A: Pillows and blankets are made to order. Typically, your order will be processed within 3 business days and then shipped out. Shipping is an additional 3-5 business days. *To be safe, please allow 7-10 business days total. Sometimes select products may arrive separately. Scarves will take about 2 weeks before shipping time.

Q: What size insert should I buy for my pillow cover?

A: If you ordered a 16x16 cover, we suggest an 18x18 insert. 20x20 inserts are perfect for the 20x20 covers. Please note the only pillow covers that come with an insert are the 12x20 lumbars.

Q: This is a gift, will the price be visible?

A: All orders are sent with a gift receipt, so pricing will not be included.

Q: What is your return policy? 

A: All products are made to order and at this time I do not accept returns or exchanges. All items are checked for quality before shipping, but if for some reason you receive a damaged product, please email hello@katiehermanart.com for a replacement. 

Q: Will I receive a tracking number?

A: Yes, once order has been shipped you will receive a tracking number